FM & IR System-Troubleshooting

FM and IR Systems

Please don’t discount hearing assistance in such venues, but rather check with staff to see that the system and devices are turned on and operating, much as wheelchair ramps need to be kept open. Any assistive listening will not work unless turned on.

Seek advice by talking with your doctor and pacemaker manufacturer for your individual needs.

Read the Position on Neck Loops and Cardiac Pacemakers (International Hearing Loop Manufacturers Association, 1-page, pdf)


FM Systems

For basic troubleshooting, there could be a couple of reasons.

  1. The receiver isn’t working right.  Try exchanging receivers.
  2. It could be that the FM channel that the building uses is busy. Request in writing that the operator/manager tries another channel.

IR Systems

IR receivers need a direct signal to the IR transmitter. If the signal is blocked by you or someone else, the signal will stop.